Founded in 2014, FinXP is an award-winning European payments and banking fintech. The company’s mission is to enable customers to quickly and easily, make and receive payments worldwide.

Terms

Full Time, Onsite

About the Role

Reporting to the CTO, The Senior Payments Operations and Incident Manager will serve as a critical intermediary between business users and technical teams within FINXP. This role requires a deep understanding of payment systems, particularly SEPA and EURO payments, and involves the effective management of incidents, releases, and changes in the payment processing environment. The ideal candidate will have a strong background in banking systems, coupled with excellent communication and management skills, to ensure seamless coordination and high client satisfaction.

Accountabilities/Responsibilities:

Incident and Problem Management

Incident Reporting and Triage:

• Act as the first point of contact for business users to report issues with the payment processing systems.

• Triage incidents to assess severity, impact, and urgency, ensuring accurate classification and prioritization.

• Communicate effectively with technical support teams to ensure incidents are addressed promptly and correctly.

Workaround Coordination:

• Provide business users with documented workarounds or interim solutions while permanent fixes are developed.

• Ensure that business continuity is maintained during incident resolution.

Incident Tracking and Reporting:

• Maintain detailed records of incidents, resolutions, and lessons learned.

• Prepare and present weekly incident management reports to stakeholders, highlighting trends, recurring issues, and areas for improvement.

Release and Change Management

Release Planning and Coordination:

• Collaborate with IT teams to plan, schedule, and oversee the release of updates, patches, and new features to payment systems

• Ensure that all changes are thoroughly tested and validated before deployment to minimize disruptions.

Change Request Management:

• Work closely with business units to gather and document change requests.

• Prioritize change requests based on business impact and feasibility, and communicate these priorities to the technical teams.

• Monitor the implementation of changes, ensuring they meet business requirements and are delivered on time.

Quality Assurance and Testing

Testing Oversight:

• Act as an advanced business user to participate in the testing and validation of payment systems.

• Develop and execute test cases to verify the functionality and accuracy of implemented solutions.

Quality Assurance:

• Ensure that all deliverables meet the bank’s quality standards and are fully aligned with business needs.

• Identify gaps in the solutions provided and work with technical teams to address them.

Stakeholder Communication and Collaboration

Business User Support:

• Serve as the primary liaison between business users and technical teams, ensuring clear and consistent communication.

• Translate technical information into business-friendly language and vice versa.

• Coordinate with external vendors or service providers, especially for outsourced services or third-party payment systems.

Business Users Advocacy:

• Advocate for business users within technical discussions, ensuring their needs and concerns are adequately represented.

• Build strong relationships with key stakeholders, fostering trust and collaboration.

Weekly Follow-Up Meetings:

• Organize and lead weekly meetings with the technical support team to review open incidents, upcoming releases, and change requests.

• Ensure that all action items are tracked and completed in a timely manner.

Industry Expertise and Continuous Improvement

Subject Matter Expertise:

• Stay informed about the latest trends and developments in the payments industry, particularly SEPA and EURO payment systems.

• Provide insights and recommendations to improve the bank’s payment processing capabilities.

Continuous Improvement

• Identify opportunities to enhance incident management processes, release management, and overall system performance.

• Implement best practices to optimize payment operations and ensure compliance with regulatory requirements.

Required Skills:

Technical Expertise

Payment Systems

• Proficient in payment processing systems, with a focus on SEPA and EURO standards.

• Experience in system integration, release management, and incident management processes.

Database Management and SQL:

• Strong knowledge of SQL, including the ability to write and execute complex queries for data extraction, analysis, and troubleshooting.

• Familiarity with database management systems (DBMS) such as Oracle, SQL Server, or MySQL.

• Ability to interpret and manipulate data to support incident resolution, reporting, and performance analysis.

System Integration and Release Management:

• Experience in system integration, release management, and incident management processes, ensuring smooth and effective implementation of updates and changes.

Communication

• Exceptional verbal and written communication skills, with the ability to bridge the gap between technical teams and business users.

• Proven ability to present complex technical issues in a clear and concise manner.

Problem Solving

• Strong analytical skills with the ability to diagnose and resolve issues quickly.

• Creative problem-solving approach to develop effective workarounds and solutions.

Project Management

• Experience in managing multiple projects and tasks simultaneously, with a focus on meeting deadlines and delivering high-quality results.

• Familiarity with project management tools and methodologies.

Business & Users Focus

• Ability to build strong relationships with stakeholders and advocate for their needs.

• Committed to ensuring client satisfaction and improving overall service delivery.

  
  

Required Qualifications and Experience:

Education:

• Bachelor’s degree in Finance, Business, Information Technology, or a related field. A Master’s degree is preferred.

Experience:

• Minimum of 5 years of experience in payment operations, incident management, or a related role within the banking industry.

• Strong knowledge of SEPA payments and EURO payment systems. Experience with Oracle Banking Payments or similar platforms is highly desirable.

Certifications:

• Relevant certifications in payment systems, business analysis, or quality assurance are a plus.

Contact us to apply

Meet our team and let us hear about your experiences by submitting your application via email at careers@finxp.com