FinXP is a licensed Electronic Money Institution (EMI) providing payment and banking solutions to businesses across Europe. As we continue to grow, we are looking for a Key Account Manager (Onboarding Liaison & Client Growth) to manage strategic client relationships, coordinate onboarding with internal teams, and identify opportunities to expand client engagement across our products and services.

The Key Account Manager (Onboarding Liaison & Client Growth) will be responsible for leading the onboarding of new clients into FinXP’s payments ecosystem, working closely with colleagues in the Operations team whilst managing and growing a portfolio of strategic accounts. Acting as a trusted partner to our clients, this position will ensure exceptional service delivery whilst identifying opportunities to deepen relationships, increase payment volumes, and expand adoption across FinXP’s services.

Answering to the Chief Commercial Officer, the post holder will work closely with Commercial, Compliance, Legal, Product, and Operations teams to ensure clients are onboarded efficiently, supported effectively, and positioned for long-term growth.

Terms

Full Time (Malta Office)

Key Responsibilities

Client Onboarding & Relationship Management

• Act as the primary relationship owner for a portfolio of strategic and high-value clients across payments, card issuing, banking, and embedded finance solutions.

• Serve as the client's main point of contact throughout onboarding, working closely with Operations to ensure a smooth, timely, and positive experience — without owning the operational execution of onboarding tasks.

• Build trusted, long-term client relationships through regular engagement, business reviews, and strategic account planning aimed at deepening and growing the relationship.

• Act as the key liaison between clients and internal functions — Operations, Compliance, Legal, Product, Risk, and Technology — translating client needs into internal action and keeping clients informed of progress.

• Own the resolution pathway for client escalations: triage issues quickly, loop in the right internal owner, and keep the client updated until resolved 1

• Identify and pursue growth opportunities within existing accounts, partnering with Sales on upsell/cross-sell conversations.

Account Growth & Commercial Development

• Identify opportunities to increase client engagement, payment volumes, and adoption of additional FinXP solutions across IBANs, SEPA payments, card issuing, acquiring, and embedded payment capabilities.

• Work consultatively with clients and the Chief Commercial Officer to understand their evolving needs and proactively identify ways FinXP can support their growth.

• Support account retention, renewals, and relationship expansion by delivering consistently high service standards.

• Monitor account activity, commercial performance, profitability, and risk indicators to identify both opportunities and areas requiring attention.

• Collaborate closely with Commercial leadership to support strategic growth within existing client portfolios.

Client Experience & Performance Oversight

• Track onboarding timelines, SLAs, and service performance on behalf of the client, flagging risks or delays early to the respective internal team.

• Partner with Compliance and Operations to ensure clients understand and meet documentation and regulatory requirements (AML, KYC, etc.).

• Surface client feedback and process friction points to Operations and Product to drive improvements in onboarding speed and client experience.

• Provide reporting and insight to leadership on account health, onboarding progress, and growth pipeline across your portfolio.

The Company reserves the right to amend this job description from time to time to reflect changes in the role, and the employee may be required to carry out other reasonable duties as directed by management.

Person Specifications

• 2–5 years’ experience within payments, fintech, EMIs, PSPs, acquiring, banking, card issuing, or wider financial services.

• Experience in key account management, customer success, onboarding, relationship management, or operational client servicing within payments or financial services.

• A strong understanding of payment flows, onboarding processes, and regulatory frameworks, including AML, KYC, PSD2, safeguarding, and risk awareness.

• A commercially minded approach, with the ability to identify opportunities to grow relationships and increase customer value over time.

• Strong relationship-building skills with the confidence to engage clients professionally and build trust with senior stakeholders. 2

• Excellent communication skills and the ability to explain operational or payment-related matters clearly and effectively.

• A highly organised, detail-oriented, and proactive mindset with the ability to manage multiple priorities.

• High level of professionalism and confidentiality.

• Proficiency in MS Office Suite and collaboration tools; familiarity with project management platforms is an asset.

Preferrable Specifications

• EMIs, PSPs, merchant acquiring, card issuing, or embedded finance.

• CRM systems, onboarding tools, compliance workflows, or client servicing platforms.

• High-risk or regulated sectors, including fintech, digital assets, marketplaces, travel, or e commerce.

Contact us to apply

Meet our team and let us hear about your experiences by submitting your application via email at careers@finxp.com

We are looking for a motivated Software Developer with experience in Go (Golang) to join our ICT team. The successful candidate will be responsible for designing, developing, and maintaining scalable backend services and APIs that support business-critical applications. 

Reporting to the Development Lead, the post holder will collaborate closely with product managers, QA engineers, DevOps engineers, and other developers to build reliable, high-performance solutions while contributing to engineering best practices and continuous improvement initiatives.

Terms

Full Time

Key Responsibilities

• Design, develop, test, and maintain backend services using Go (Golang). 

• Build and optimize RESTful APIs and microservices. 

• Develop reliable, scalable, and high-performance applications. 

• Integrate with third-party services, APIs, and relational databases. 

• Write clean, maintainable, well-documented, and testable code. 

• Perform code reviews and contribute to software engineering best practices. 

• Troubleshoot production issues and implement effective, long-term solutions. 

• Collaborate with product managers, QA engineers, DevOps engineers, and fellow developers throughout the software development lifecycle. 

Required Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience). 

• Experience developing applications using Go (Golang). 

• Strong understanding of software engineering principles and common design patterns. 

• Experience building REST APIs and backend services. 

• Experience working with relational databases such as PostgreSQL or MySQL. 

• Experience using Git and collaborative development workflows. 

• Understanding of concurrency concepts, including goroutines and channels. 

• Knowledge of unit testing and integration testing practices. 

• Strong analytical, problem-solving, and debugging skills. 

• Good written and verbal communication skills in English. 

Preferred Qualifications

• Experience working with microservice architectures. 

• Experience with Docker and containerized applications. 

• Experience with Kubernetes and cloud platforms. 

• Familiarity with message brokers such as NATS. 

• Familiarity with monitoring and observability tools, including OpenTelemetry. 

Personal Qualities

• Strong analytical mindset with excellent problem-solving abilities. 

• Passion for writing clean, efficient, and maintainable code. 

• Ability to work independently while contributing effectively within a collaborative team. 

• Proactive attitude with a commitment to continuous learning and professional growth. 

• Attention to detail and focus on delivering high-quality software solutions. 

• Adaptability in a fast-paced and evolving technical environment. 

• Excellent communication and interpersonal skills. 

• Positive, collaborative, and professional approach to teamwork. 

Contact us to apply

Meet our team and let us hear about your experiences by submitting your application via email at careers@finxp.com

This role is designed as an entry-level position within FinXP’s technology function, providing the post holder with structured exposure to Business Intelligence, Data Analytics, and Reporting within a regulated fintech and payments environment. 

Reporting to the Chief of Staff ICT, the post holder will be part of the ICT team and work closely with business stakeholders, product teams, developers, and data owners to deliver meaningful insights through reporting and analytics. The successful candidate will assist in transforming raw data into actionable business intelligence, support decision-making processes, and contribute to the continuous improvement of reporting capabilities across the organization. 

In alignment with FinXP’s commitment to professional development and internal career progression, the role is designed to progressively transition toward a mid-level BI Analyst position, with increased ownership of data modelling, dashboard development, and analytics initiatives. Over time, the successful candidate will be expected to independently develop reporting solutions, identify business trends, and play a key role in enabling data-driven decision-making across the organization. 

Terms

Full Time

Key Responsibilities

• Develop, maintain, and enhance interactive dashboards and reports using Power BI or similar BI tools. 

• Gather reporting requirements from business stakeholders and translate them into effective visualization solutions. 

• Connect, transform, and model data from multiple data sources for reporting and analysis. 

• Write and optimize SQL queries to extract, manipulate, and validate data. 

• Assist in creating and maintaining data models to support reporting and business intelligence initiatives. 

• Monitor data quality and investigate inconsistencies to ensure accurate reporting. 

• Support ad hoc analysis and provide insights to assist business and operational decision-making. 

• Document reporting solutions, data definitions, and business logic. 

• Collaborate with developers, business analysts, and business users to deliver scalable reporting solutions. 

• Contribute to the continuous improvement of BI processes, governance, and documentation. 

Person Specifications

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, Data Analytics, Business Analytics, or a related discipline, or equivalent practical experience. 

• 2–4 years of experience in Business Intelligence, Data Analysis, Reporting, or a related field. 

• Basic knowledge of SQL and relational databases. 

• Familiarity with Power BI or other data visualization tools through academic projects, internships, or personal experience. 

• Understanding of data modelling concepts and ETL principles. 

• Strong analytical and problem-solving skills. 

• Excellent attention to detail and organizational skills. 

• Strong written and verbal communication skills in English. 

• Ability to work both independently and collaboratively in a professional environment. 

Preferred:

• Exposure to financial services, fintech, payments processing, or regulated environments. 

• Experience with Power Query (M Language) and DAX. 

• Familiarity with PostgreSQL, MySQL, or SQL Server. 

• Basic understanding of data warehousing concepts. 

• Knowledge of Excel advanced functions and data analysis techniques. 

• Familiarity with version control systems such as Git. 

• Understanding of APIs and integrating external data sources into reporting solutions. 

Personal Qualities 

• Strong analytical mindset with a passion for data and problem-solving. 

• Excellent communication, presentation, and documentation skills. 

• Curiosity to understand business processes and identify opportunities through data. 

• Detail-oriented approach with a commitment to data accuracy and quality. 

• Proactive attitude and willingness to learn new technologies and analytical techniques. 

• Adaptability in a fast-paced and evolving fintech environment. 

• Strong collaboration and stakeholder engagement skills. 

• Positive, professional, and continuous improvement mindset. 

Contact us to apply

Meet our team and let us hear about your experiences by submitting your application via email at careers@finxp.com

Reporting to the COO, the Operations Officer will be part of the Operations team. The team is responsible for providing customer support, ensuring good relations, and onboarding of clients as well providing a sterling service to FinXP’s current and new clients. We perform a wide range of tasks and strive to deliver a personalised financial service to our clients as well as work towards meeting the high standards of the organisation and company goals.

Terms

Full-Time/Indefinite Contract

Main Responsibilities

• Assist the merchant onboarding, underwriting process and ongoing merchant relationship and ensure that the services are provided according to the terms and conditions and service levels.

• Assist the payment operation cycle and reconciliation processes effectively to ensure proper settlements to merchants.

• Provide administrative support such as organising and updating the company's current agreements portfolio, managing mandate requests, KYC verification, assisting merchants with their general queries.

• Assist in the merchant underwriting process.

• Assist in the weekly Merchant settlements.

• Assist in dealing with Merchant communications.

Person Specifications

• Adequate academic background with good knowledge of IT application usage.

• Willingness to learn and aptitude for acquiring new competencies.

• Ability to work in a fast-paced environment as a key individual for operational matters within the organisation.

• Excellent communication skills.

• Highly organized and able to work effectively under pressure being able to manage priorities.

• Team player.

• Proactive approach to work.

Contact us to apply

Meet our team and let us hear about your experiences by submitting your application via email at careers@finxp.com