FinXP is a licensed Electronic Money Institution (EMI) providing payment and banking solutions to businesses across Europe. As we continue to grow, we are looking for a Key Account Manager (Onboarding Liaison & Client Growth) to manage strategic client relationships, coordinate onboarding with internal teams, and identify opportunities to expand client engagement across our products and services.

The Key Account Manager (Onboarding Liaison & Client Growth) will be responsible for leading the onboarding of new clients into FinXP’s payments ecosystem, working closely with colleagues in the Operations team whilst managing and growing a portfolio of strategic accounts. Acting as a trusted partner to our clients, this position will ensure exceptional service delivery whilst identifying opportunities to deepen relationships, increase payment volumes, and expand adoption across FinXP’s services.

Answering to the Chief Commercial Officer, the post holder will work closely with Commercial, Compliance, Legal, Product, and Operations teams to ensure clients are onboarded efficiently, supported effectively, and positioned for long-term growth.

Terms

Full Time (Malta Office)

Key Responsibilities

Client Onboarding & Relationship Management

• Act as the primary relationship owner for a portfolio of strategic and high-value clients across payments, card issuing, banking, and embedded finance solutions.

• Serve as the client's main point of contact throughout onboarding, working closely with Operations to ensure a smooth, timely, and positive experience — without owning the operational execution of onboarding tasks.

• Build trusted, long-term client relationships through regular engagement, business reviews, and strategic account planning aimed at deepening and growing the relationship.

• Act as the key liaison between clients and internal functions — Operations, Compliance, Legal, Product, Risk, and Technology — translating client needs into internal action and keeping clients informed of progress.

• Own the resolution pathway for client escalations: triage issues quickly, loop in the right internal owner, and keep the client updated until resolved 1

• Identify and pursue growth opportunities within existing accounts, partnering with Sales on upsell/cross-sell conversations.

Account Growth & Commercial Development

• Identify opportunities to increase client engagement, payment volumes, and adoption of additional FinXP solutions across IBANs, SEPA payments, card issuing, acquiring, and embedded payment capabilities.

• Work consultatively with clients and the Chief Commercial Officer to understand their evolving needs and proactively identify ways FinXP can support their growth.

• Support account retention, renewals, and relationship expansion by delivering consistently high service standards.

• Monitor account activity, commercial performance, profitability, and risk indicators to identify both opportunities and areas requiring attention.

• Collaborate closely with Commercial leadership to support strategic growth within existing client portfolios.

Client Experience & Performance Oversight

• Track onboarding timelines, SLAs, and service performance on behalf of the client, flagging risks or delays early to the respective internal team.

• Partner with Compliance and Operations to ensure clients understand and meet documentation and regulatory requirements (AML, KYC, etc.).

• Surface client feedback and process friction points to Operations and Product to drive improvements in onboarding speed and client experience.

• Provide reporting and insight to leadership on account health, onboarding progress, and growth pipeline across your portfolio.

The Company reserves the right to amend this job description from time to time to reflect changes in the role, and the employee may be required to carry out other reasonable duties as directed by management.

Person Specifications

• 2–5 years’ experience within payments, fintech, EMIs, PSPs, acquiring, banking, card issuing, or wider financial services.

• Experience in key account management, customer success, onboarding, relationship management, or operational client servicing within payments or financial services.

• A strong understanding of payment flows, onboarding processes, and regulatory frameworks, including AML, KYC, PSD2, safeguarding, and risk awareness.

• A commercially minded approach, with the ability to identify opportunities to grow relationships and increase customer value over time.

• Strong relationship-building skills with the confidence to engage clients professionally and build trust with senior stakeholders. 2

• Excellent communication skills and the ability to explain operational or payment-related matters clearly and effectively.

• A highly organised, detail-oriented, and proactive mindset with the ability to manage multiple priorities.

• High level of professionalism and confidentiality.

• Proficiency in MS Office Suite and collaboration tools; familiarity with project management platforms is an asset.

Preferrable Specifications

• EMIs, PSPs, merchant acquiring, card issuing, or embedded finance.

• CRM systems, onboarding tools, compliance workflows, or client servicing platforms.

• High-risk or regulated sectors, including fintech, digital assets, marketplaces, travel, or e commerce.

Contact us to apply

Meet our team and let us hear about your experiences by submitting your application via email at careers@finxp.com