Careers
Careers
Careers
Working together. Growing together.
Working together. Growing together.
Working together. Growing together.
FinXP moves quickly. Projects are aplenty. Opportunities are diverse. And our goals are ambitious.
FinXP moves quickly. Projects are aplenty. Opportunities are diverse. And our goals are ambitious.
FinXP moves quickly. Projects are aplenty. Opportunities are diverse. And our goals are ambitious.
We are not afraid to say that we want to be industry frontrunners.
We want to grow further and help more businesses with our innovative payment solutions.
We are not afraid to say that we want to be industry frontrunners.
We want to grow further and help more businesses with our innovative payment solutions.
To reach our goals, we need people who care about their work, have a can-do attitude, and work well in a team.
People who buy into our vision and are excited about making it happen.
If this sounds like you, we’d love to meet you.
To reach our goals, we need people who care about their work, have a can-do attitude, and work well in a team.
People who buy into our vision and are excited about making it happen.
If this sounds like you, we’d love to meet you.
Our vacancies
Our vacancies
Our vacancies
AML Analyst
Founded in 2014, FinXP is an award-winning European payments and banking fintech. The company’s mission is to enable customers to quickly and easily, make and receive payments worldwide.
Terms
Full Time
About the Role
As part of the AML & Compliance Team, and reporting to the MLRO and Head of Compliance, the AML Analyst will play a crucial role in safeguarding the company from financial crime, ensuring adherence to legal and regulatory requirements related to Anti-Money Laundering (AML), Counter-Terrorist Financing (CTF), in the Second Line of Defense. The AML Analyst will need to possess a strong understanding of the financial regulatory environment and will be responsible for implementing and maintaining robust controls to mitigate financial crime risks.
Main Responsibilities:
Review accounts and customer information in accordance with prescribed internal control policies and procedures.
Provide support in day-to-day activities related to the acceptance and onboarding of high-risk clients (both corporate and individual), as well as ongoing reviews.
Assist with periodic reporting to the FIAU and the MFSA.
Provide support with requests for information from various authorities, including the FIAU, Police, ARB, and CFR.
Assist in updating the company's various policies and procedures.
Stay informed about changes in relevant laws and regulations, taking necessary steps to ensure the firm remains compliant.
Keep up to date with typologies and trends in financial crime matters.
Assist the MLRO and Head of Compliance with day-to-day responsibilities from an AML/CFT, compliance, and regulatory perspective.
Performs such other duties, compatible with the role and as may be assigned by the COO or the Senior Management from time to time.
Person Specifications:
Required:
2+ years of experience working in a similar role. Experience in financial services or the fintech industry is considered an asset but is not mandatory. •
Professional certification in AML or Financial Crime Compliance (e.g., CAMS, ICA) is considered an asset.
Knowledge of AML/CFT obligations, laws, procedures, regulations, and directives.
Familiarity with financial institutions' rules and regulations as issued by the MFSA would be an advantage.
Knowledge of KYC, CDD and TM processes.
Skills:
Strong team player with the ability to collaborate effectively with others.
Flexible and adaptable to shifting environments, tasks, and responsibilities, with a readiness to embrace new challenges.
Strong analytical skills and attention to detail.
Excellent command of written and verbal English.
Excellent listening skills and a can-do attitude.
Ability to work independently and manage multiple tasks in a fast-paced environment.
Contact us to apply
Meet our team and let us hear about your experiences by submitting your application via email at careers@finxp.com
Read more...
Senior Payment Systems Administrator
Founded in 2014, FinXP is an award-winning European payments and banking fintech. The company’s mission is to enable customers to quickly and easily, make and receive payments worldwide.
Terms
Full Time, Onsite
About the Role
Reporting to the CTO, The Senior Payments Operations and Incident Manager will serve as a critical intermediary between business users and technical teams within FINXP. This role requires a deep understanding of payment systems, particularly SEPA and EURO payments, and involves the effective management of incidents, releases, and changes in the payment processing environment. The ideal candidate will have a strong background in banking systems, coupled with excellent communication and management skills, to ensure seamless coordination and high client satisfaction.
Accountabilities/Responsibilities:
Incident and Problem Management
Incident Reporting and Triage:
Act as the first point of contact for business users to report issues with the payment processing systems.
Triage incidents to assess severity, impact, and urgency, ensuring accurate classification and prioritization.
Communicate effectively with technical support teams to ensure incidents are addressed promptly and correctly.
Workaround Coordination:
Provide business users with documented workarounds or interim solutions while permanent fixes are developed.
Ensure that business continuity is maintained during incident resolution.
Incident Tracking and Reporting:
Maintain detailed records of incidents, resolutions, and lessons learned.
Prepare and present weekly incident management reports to stakeholders, highlighting trends, recurring issues, and areas for improvement.
Release and Change Management
Release Planning and Coordination:
Collaborate with IT teams to plan, schedule, and oversee the release of updates, patches, and new features to payment systems
Ensure that all changes are thoroughly tested and validated before deployment to minimize disruptions.
Change Request Management:
Work closely with business units to gather and document change requests.
Prioritize change requests based on business impact and feasibility, and communicate these priorities to the technical teams.
Monitor the implementation of changes, ensuring they meet business requirements and are delivered on time.
Quality Assurance and Testing
Testing Oversight:
Act as an advanced business user to participate in the testing and validation of payment systems.
Develop and execute test cases to verify the functionality and accuracy of implemented solutions.
Quality Assurance:
Ensure that all deliverables meet the bank’s quality standards and are fully aligned with business needs.
Identify gaps in the solutions provided and work with technical teams to address them.
Stakeholder Communication and Collaboration
Business User Support:
Serve as the primary liaison between business users and technical teams, ensuring clear and consistent communication.
Translate technical information into business-friendly language and vice versa.
Coordinate with external vendors or service providers, especially for outsourced services or third-party payment systems.
Business Users Advocacy:
Advocate for business users within technical discussions, ensuring their needs and concerns are adequately represented.
Build strong relationships with key stakeholders, fostering trust and collaboration.
Weekly Follow-Up Meetings:
Organize and lead weekly meetings with the technical support team to review open incidents, upcoming releases, and change requests.
Ensure that all action items are tracked and completed in a timely manner.
Industry Expertise and Continuous Improvement
Subject Matter Expertise:
Stay informed about the latest trends and developments in the payments industry, particularly SEPA and EURO payment systems.
Provide insights and recommendations to improve the bank’s payment processing capabilities.
Continuous Improvement
Identify opportunities to enhance incident management processes, release management, and overall system performance.
Implement best practices to optimize payment operations and ensure compliance with regulatory requirements.
Required Skills:
Technical Expertise
Payment Systems
Proficient in payment processing systems, with a focus on SEPA and EURO standards.
Experience in system integration, release management, and incident management processes.
Database Management and SQL:
Strong knowledge of SQL, including the ability to write and execute complex queries for data extraction, analysis, and troubleshooting.
Familiarity with database management systems (DBMS) such as Oracle, SQL Server, or MySQL.
Ability to interpret and manipulate data to support incident resolution, reporting, and performance analysis.
System Integration and Release Management:
Experience in system integration, release management, and incident management processes, ensuring smooth and effective implementation of updates and changes.
Communication
Exceptional verbal and written communication skills, with the ability to bridge the gap between technical teams and business users.
Proven ability to present complex technical issues in a clear and concise manner.
Problem Solving
Strong analytical skills with the ability to diagnose and resolve issues quickly.
Creative problem-solving approach to develop effective workarounds and solutions.
Project Management
Experience in managing multiple projects and tasks simultaneously, with a focus on meeting deadlines and delivering high-quality results.
Familiarity with project management tools and methodologies.
Business & Users Focus
Ability to build strong relationships with stakeholders and advocate for their needs.
Committed to ensuring client satisfaction and improving overall service delivery.
Required Qualifications and Experience:
Education:
Bachelor’s degree in Finance, Business, Information Technology, or a related field. A Master’s degree is preferred.
Experience:
Minimum of 5 years of experience in payment operations, incident management, or a related role within the banking industry.
Strong knowledge of SEPA payments and EURO payment systems. Experience with Oracle Banking Payments or similar platforms is highly desirable.
Certifications:
Relevant certifications in payment systems, business analysis, or quality assurance are a plus.
Contact us to apply
Meet our team and let us hear about your experiences by submitting your application via email at careers@finxp.com
Read more...
Operations Officer
Founded in 2014, FinXP is an award-winning European payments and banking fintech. The company’s mission is to enable customers to quickly and easily, make and receive payments worldwide.
Terms
Full-Time/Indefinite Contract
About the Role
Reporting to the COO, the Operations Officer will be part of the Operations team. The team is responsible for providing customer support, ensuring good relations, and onboarding of clients as well providing a sterling service to FinXP’s current and new clients. We perform a wide range of tasks and strive to deliver a personalised financial service to our clients as well as work towards meeting the high standards of the organisation and company goals.
Main Responsibilities
• Assist the merchant onboarding, underwriting process and ongoing merchant relationship and ensure that the services are provided according to the terms and conditions and service levels.
• Assist the payment operation cycle and reconciliation processes effectively to ensure proper settlements to merchants.
• Provide administrative support such as organising and updating the company's current agreements portfolio, managing mandate requests, KYC verification, assisting merchants with their general queries.
• Assist in the merchant underwriting process.
• Assist in the weekly Merchant settlements.
• Assist in dealing with Merchant communications.
Person Specifications
• Adequate academic background with good knowledge of IT application usage.
• Willingness to learn and aptitude for acquiring new competencies.
• Ability to work in a fast-paced environment as a key individual for operational matters within the organisation.
• Excellent communication skills.
• Highly organized and able to work effectively under pressure being able to manage priorities.
• Team player.
• Proactive approach to work.
Contact us to apply
Meet our team and let us hear about your experiences by submitting your application via email at careers@finxp.com
Read more...
Administrative Assistant (Operations)
Founded in 2014, FinXP is an award-winning European payments and banking fintech. The company’s mission is to enable customers to quickly and easily, make and receive payments worldwide.
Terms
Full-Time/Indefinite Contract
About the Role
Reporting to the COO, the Administrative Assistant (Operations) will be part of the Operations team. The team is responsible for providing customer support, ensuring good relations, and onboarding of clients as well providing a sterling service to FinXP’s current and new clients. We perform a wide range of tasks and strive to deliver a personalised financial service to our clients as well as work towards meeting the high standards of the organisation and company goals.
Main Responsibilities
• Provide administrative assistance to the Operations Team with merchant onboarding, and ongoing merchant relationship.
• Within the remit of the role, provides assistance as necessary with the payment operation cycle and reconciliation processes effectively to ensure proper settlements to merchants.
• Provide administrative support such as organising and updating the company's current agreements portfolio, managing mandate requests, KYC verification, assisting merchants with their general queries.
• Assist in the merchant underwriting process.
• Assist in the weekly Merchant settlements.
• Assist in dealing with Merchant communications.
Person Specifications
• Adequate academic background with good knowledge of IT application usage.
• Willingness to learn and aptitude for acquiring new competencies.
• Ability to work in a fast-paced environment as a key individual for operational matters within the organisation.
• Excellent communication skills.
• Highly organized and able to work effectively under pressure being able to manage priorities.
• Team player.
• Proactive approach to work.
Contact us to apply
Meet our team and let us hear about your experiences by submitting your application via email at careers@finxp.com
Read more...
AML Analyst
Founded in 2014, FinXP is an award-winning European payments and banking fintech. The company’s mission is to enable customers to quickly and easily, make and receive payments worldwide.
Terms
Full Time
About the Role
As part of the AML & Compliance Team, and reporting to the MLRO and Head of Compliance, the AML Analyst will play a crucial role in safeguarding the company from financial crime, ensuring adherence to legal and regulatory requirements related to Anti-Money Laundering (AML), Counter-Terrorist Financing (CTF), in the Second Line of Defense. The AML Analyst will need to possess a strong understanding of the financial regulatory environment and will be responsible for implementing and maintaining robust controls to mitigate financial crime risks.
Main Responsibilities:
Review accounts and customer information in accordance with prescribed internal control policies and procedures.
Provide support in day-to-day activities related to the acceptance and onboarding of high-risk clients (both corporate and individual), as well as ongoing reviews.
Assist with periodic reporting to the FIAU and the MFSA.
Provide support with requests for information from various authorities, including the FIAU, Police, ARB, and CFR.
Assist in updating the company's various policies and procedures.
Stay informed about changes in relevant laws and regulations, taking necessary steps to ensure the firm remains compliant.
Keep up to date with typologies and trends in financial crime matters.
Assist the MLRO and Head of Compliance with day-to-day responsibilities from an AML/CFT, compliance, and regulatory perspective.
Performs such other duties, compatible with the role and as may be assigned by the COO or the Senior Management from time to time.
Person Specifications:
Required:
2+ years of experience working in a similar role. Experience in financial services or the fintech industry is considered an asset but is not mandatory. •
Professional certification in AML or Financial Crime Compliance (e.g., CAMS, ICA) is considered an asset.
Knowledge of AML/CFT obligations, laws, procedures, regulations, and directives.
Familiarity with financial institutions' rules and regulations as issued by the MFSA would be an advantage.
Knowledge of KYC, CDD and TM processes.
Skills:
Strong team player with the ability to collaborate effectively with others.
Flexible and adaptable to shifting environments, tasks, and responsibilities, with a readiness to embrace new challenges.
Strong analytical skills and attention to detail.
Excellent command of written and verbal English.
Excellent listening skills and a can-do attitude.
Ability to work independently and manage multiple tasks in a fast-paced environment.
Contact us to apply
Meet our team and let us hear about your experiences by submitting your application via email at careers@finxp.com
Read more...
Senior Payment Systems Administrator
Founded in 2014, FinXP is an award-winning European payments and banking fintech. The company’s mission is to enable customers to quickly and easily, make and receive payments worldwide.
Terms
Full Time, Onsite
About the Role
Reporting to the CTO, The Senior Payments Operations and Incident Manager will serve as a critical intermediary between business users and technical teams within FINXP. This role requires a deep understanding of payment systems, particularly SEPA and EURO payments, and involves the effective management of incidents, releases, and changes in the payment processing environment. The ideal candidate will have a strong background in banking systems, coupled with excellent communication and management skills, to ensure seamless coordination and high client satisfaction.
Accountabilities/Responsibilities:
Incident and Problem Management
Incident Reporting and Triage:
Act as the first point of contact for business users to report issues with the payment processing systems.
Triage incidents to assess severity, impact, and urgency, ensuring accurate classification and prioritization.
Communicate effectively with technical support teams to ensure incidents are addressed promptly and correctly.
Workaround Coordination:
Provide business users with documented workarounds or interim solutions while permanent fixes are developed.
Ensure that business continuity is maintained during incident resolution.
Incident Tracking and Reporting:
Maintain detailed records of incidents, resolutions, and lessons learned.
Prepare and present weekly incident management reports to stakeholders, highlighting trends, recurring issues, and areas for improvement.
Release and Change Management
Release Planning and Coordination:
Collaborate with IT teams to plan, schedule, and oversee the release of updates, patches, and new features to payment systems
Ensure that all changes are thoroughly tested and validated before deployment to minimize disruptions.
Change Request Management:
Work closely with business units to gather and document change requests.
Prioritize change requests based on business impact and feasibility, and communicate these priorities to the technical teams.
Monitor the implementation of changes, ensuring they meet business requirements and are delivered on time.
Quality Assurance and Testing
Testing Oversight:
Act as an advanced business user to participate in the testing and validation of payment systems.
Develop and execute test cases to verify the functionality and accuracy of implemented solutions.
Quality Assurance:
Ensure that all deliverables meet the bank’s quality standards and are fully aligned with business needs.
Identify gaps in the solutions provided and work with technical teams to address them.
Stakeholder Communication and Collaboration
Business User Support:
Serve as the primary liaison between business users and technical teams, ensuring clear and consistent communication.
Translate technical information into business-friendly language and vice versa.
Coordinate with external vendors or service providers, especially for outsourced services or third-party payment systems.
Business Users Advocacy:
Advocate for business users within technical discussions, ensuring their needs and concerns are adequately represented.
Build strong relationships with key stakeholders, fostering trust and collaboration.
Weekly Follow-Up Meetings:
Organize and lead weekly meetings with the technical support team to review open incidents, upcoming releases, and change requests.
Ensure that all action items are tracked and completed in a timely manner.
Industry Expertise and Continuous Improvement
Subject Matter Expertise:
Stay informed about the latest trends and developments in the payments industry, particularly SEPA and EURO payment systems.
Provide insights and recommendations to improve the bank’s payment processing capabilities.
Continuous Improvement
Identify opportunities to enhance incident management processes, release management, and overall system performance.
Implement best practices to optimize payment operations and ensure compliance with regulatory requirements.
Required Skills:
Technical Expertise
Payment Systems
Proficient in payment processing systems, with a focus on SEPA and EURO standards.
Experience in system integration, release management, and incident management processes.
Database Management and SQL:
Strong knowledge of SQL, including the ability to write and execute complex queries for data extraction, analysis, and troubleshooting.
Familiarity with database management systems (DBMS) such as Oracle, SQL Server, or MySQL.
Ability to interpret and manipulate data to support incident resolution, reporting, and performance analysis.
System Integration and Release Management:
Experience in system integration, release management, and incident management processes, ensuring smooth and effective implementation of updates and changes.
Communication
Exceptional verbal and written communication skills, with the ability to bridge the gap between technical teams and business users.
Proven ability to present complex technical issues in a clear and concise manner.
Problem Solving
Strong analytical skills with the ability to diagnose and resolve issues quickly.
Creative problem-solving approach to develop effective workarounds and solutions.
Project Management
Experience in managing multiple projects and tasks simultaneously, with a focus on meeting deadlines and delivering high-quality results.
Familiarity with project management tools and methodologies.
Business & Users Focus
Ability to build strong relationships with stakeholders and advocate for their needs.
Committed to ensuring client satisfaction and improving overall service delivery.
Required Qualifications and Experience:
Education:
Bachelor’s degree in Finance, Business, Information Technology, or a related field. A Master’s degree is preferred.
Experience:
Minimum of 5 years of experience in payment operations, incident management, or a related role within the banking industry.
Strong knowledge of SEPA payments and EURO payment systems. Experience with Oracle Banking Payments or similar platforms is highly desirable.
Certifications:
Relevant certifications in payment systems, business analysis, or quality assurance are a plus.
Contact us to apply
Meet our team and let us hear about your experiences by submitting your application via email at careers@finxp.com
Read more...
Operations Officer
Founded in 2014, FinXP is an award-winning European payments and banking fintech. The company’s mission is to enable customers to quickly and easily, make and receive payments worldwide.
Terms
Full-Time/Indefinite Contract
About the Role
Reporting to the COO, the Operations Officer will be part of the Operations team. The team is responsible for providing customer support, ensuring good relations, and onboarding of clients as well providing a sterling service to FinXP’s current and new clients. We perform a wide range of tasks and strive to deliver a personalised financial service to our clients as well as work towards meeting the high standards of the organisation and company goals.
Main Responsibilities
• Assist the merchant onboarding, underwriting process and ongoing merchant relationship and ensure that the services are provided according to the terms and conditions and service levels.
• Assist the payment operation cycle and reconciliation processes effectively to ensure proper settlements to merchants.
• Provide administrative support such as organising and updating the company's current agreements portfolio, managing mandate requests, KYC verification, assisting merchants with their general queries.
• Assist in the merchant underwriting process.
• Assist in the weekly Merchant settlements.
• Assist in dealing with Merchant communications.
Person Specifications
• Adequate academic background with good knowledge of IT application usage.
• Willingness to learn and aptitude for acquiring new competencies.
• Ability to work in a fast-paced environment as a key individual for operational matters within the organisation.
• Excellent communication skills.
• Highly organized and able to work effectively under pressure being able to manage priorities.
• Team player.
• Proactive approach to work.
Contact us to apply
Meet our team and let us hear about your experiences by submitting your application via email at careers@finxp.com
Read more...
Administrative Assistant (Operations)
Founded in 2014, FinXP is an award-winning European payments and banking fintech. The company’s mission is to enable customers to quickly and easily, make and receive payments worldwide.
Terms
Full-Time/Indefinite Contract
About the Role
Reporting to the COO, the Administrative Assistant (Operations) will be part of the Operations team. The team is responsible for providing customer support, ensuring good relations, and onboarding of clients as well providing a sterling service to FinXP’s current and new clients. We perform a wide range of tasks and strive to deliver a personalised financial service to our clients as well as work towards meeting the high standards of the organisation and company goals.
Main Responsibilities
• Provide administrative assistance to the Operations Team with merchant onboarding, and ongoing merchant relationship.
• Within the remit of the role, provides assistance as necessary with the payment operation cycle and reconciliation processes effectively to ensure proper settlements to merchants.
• Provide administrative support such as organising and updating the company's current agreements portfolio, managing mandate requests, KYC verification, assisting merchants with their general queries.
• Assist in the merchant underwriting process.
• Assist in the weekly Merchant settlements.
• Assist in dealing with Merchant communications.
Person Specifications
• Adequate academic background with good knowledge of IT application usage.
• Willingness to learn and aptitude for acquiring new competencies.
• Ability to work in a fast-paced environment as a key individual for operational matters within the organisation.
• Excellent communication skills.
• Highly organized and able to work effectively under pressure being able to manage priorities.
• Team player.
• Proactive approach to work.
Contact us to apply
Meet our team and let us hear about your experiences by submitting your application via email at careers@finxp.com
Read more...
AML Analyst
Founded in 2014, FinXP is an award-winning European payments and banking fintech. The company’s mission is to enable customers to quickly and easily, make and receive payments worldwide.
Terms
Full Time
About the Role
As part of the AML & Compliance Team, and reporting to the MLRO and Head of Compliance, the AML Analyst will play a crucial role in safeguarding the company from financial crime, ensuring adherence to legal and regulatory requirements related to Anti-Money Laundering (AML), Counter-Terrorist Financing (CTF), in the Second Line of Defense. The AML Analyst will need to possess a strong understanding of the financial regulatory environment and will be responsible for implementing and maintaining robust controls to mitigate financial crime risks.
Main Responsibilities:
Review accounts and customer information in accordance with prescribed internal control policies and procedures.
Provide support in day-to-day activities related to the acceptance and onboarding of high-risk clients (both corporate and individual), as well as ongoing reviews.
Assist with periodic reporting to the FIAU and the MFSA.
Provide support with requests for information from various authorities, including the FIAU, Police, ARB, and CFR.
Assist in updating the company's various policies and procedures.
Stay informed about changes in relevant laws and regulations, taking necessary steps to ensure the firm remains compliant.
Keep up to date with typologies and trends in financial crime matters.
Assist the MLRO and Head of Compliance with day-to-day responsibilities from an AML/CFT, compliance, and regulatory perspective.
Performs such other duties, compatible with the role and as may be assigned by the COO or the Senior Management from time to time.
Person Specifications:
Required:
2+ years of experience working in a similar role. Experience in financial services or the fintech industry is considered an asset but is not mandatory. •
Professional certification in AML or Financial Crime Compliance (e.g., CAMS, ICA) is considered an asset.
Knowledge of AML/CFT obligations, laws, procedures, regulations, and directives.
Familiarity with financial institutions' rules and regulations as issued by the MFSA would be an advantage.
Knowledge of KYC, CDD and TM processes.
Skills:
Strong team player with the ability to collaborate effectively with others.
Flexible and adaptable to shifting environments, tasks, and responsibilities, with a readiness to embrace new challenges.
Strong analytical skills and attention to detail.
Excellent command of written and verbal English.
Excellent listening skills and a can-do attitude.
Ability to work independently and manage multiple tasks in a fast-paced environment.
Contact us to apply
Meet our team and let us hear about your experiences by submitting your application via email at careers@finxp.com
Read more...
Senior Payment Systems Administrator
Founded in 2014, FinXP is an award-winning European payments and banking fintech. The company’s mission is to enable customers to quickly and easily, make and receive payments worldwide.
Terms
Full Time, Onsite
About the Role
Reporting to the CTO, The Senior Payments Operations and Incident Manager will serve as a critical intermediary between business users and technical teams within FINXP. This role requires a deep understanding of payment systems, particularly SEPA and EURO payments, and involves the effective management of incidents, releases, and changes in the payment processing environment. The ideal candidate will have a strong background in banking systems, coupled with excellent communication and management skills, to ensure seamless coordination and high client satisfaction.
Accountabilities/Responsibilities:
Incident and Problem Management
Incident Reporting and Triage:
Act as the first point of contact for business users to report issues with the payment processing systems.
Triage incidents to assess severity, impact, and urgency, ensuring accurate classification and prioritization.
Communicate effectively with technical support teams to ensure incidents are addressed promptly and correctly.
Workaround Coordination:
Provide business users with documented workarounds or interim solutions while permanent fixes are developed.
Ensure that business continuity is maintained during incident resolution.
Incident Tracking and Reporting:
Maintain detailed records of incidents, resolutions, and lessons learned.
Prepare and present weekly incident management reports to stakeholders, highlighting trends, recurring issues, and areas for improvement.
Release and Change Management
Release Planning and Coordination:
Collaborate with IT teams to plan, schedule, and oversee the release of updates, patches, and new features to payment systems
Ensure that all changes are thoroughly tested and validated before deployment to minimize disruptions.
Change Request Management:
Work closely with business units to gather and document change requests.
Prioritize change requests based on business impact and feasibility, and communicate these priorities to the technical teams.
Monitor the implementation of changes, ensuring they meet business requirements and are delivered on time.
Quality Assurance and Testing
Testing Oversight:
Act as an advanced business user to participate in the testing and validation of payment systems.
Develop and execute test cases to verify the functionality and accuracy of implemented solutions.
Quality Assurance:
Ensure that all deliverables meet the bank’s quality standards and are fully aligned with business needs.
Identify gaps in the solutions provided and work with technical teams to address them.
Stakeholder Communication and Collaboration
Business User Support:
Serve as the primary liaison between business users and technical teams, ensuring clear and consistent communication.
Translate technical information into business-friendly language and vice versa.
Coordinate with external vendors or service providers, especially for outsourced services or third-party payment systems.
Business Users Advocacy:
Advocate for business users within technical discussions, ensuring their needs and concerns are adequately represented.
Build strong relationships with key stakeholders, fostering trust and collaboration.
Weekly Follow-Up Meetings:
Organize and lead weekly meetings with the technical support team to review open incidents, upcoming releases, and change requests.
Ensure that all action items are tracked and completed in a timely manner.
Industry Expertise and Continuous Improvement
Subject Matter Expertise:
Stay informed about the latest trends and developments in the payments industry, particularly SEPA and EURO payment systems.
Provide insights and recommendations to improve the bank’s payment processing capabilities.
Continuous Improvement
Identify opportunities to enhance incident management processes, release management, and overall system performance.
Implement best practices to optimize payment operations and ensure compliance with regulatory requirements.
Required Skills:
Technical Expertise
Payment Systems
Proficient in payment processing systems, with a focus on SEPA and EURO standards.
Experience in system integration, release management, and incident management processes.
Database Management and SQL:
Strong knowledge of SQL, including the ability to write and execute complex queries for data extraction, analysis, and troubleshooting.
Familiarity with database management systems (DBMS) such as Oracle, SQL Server, or MySQL.
Ability to interpret and manipulate data to support incident resolution, reporting, and performance analysis.
System Integration and Release Management:
Experience in system integration, release management, and incident management processes, ensuring smooth and effective implementation of updates and changes.
Communication
Exceptional verbal and written communication skills, with the ability to bridge the gap between technical teams and business users.
Proven ability to present complex technical issues in a clear and concise manner.
Problem Solving
Strong analytical skills with the ability to diagnose and resolve issues quickly.
Creative problem-solving approach to develop effective workarounds and solutions.
Project Management
Experience in managing multiple projects and tasks simultaneously, with a focus on meeting deadlines and delivering high-quality results.
Familiarity with project management tools and methodologies.
Business & Users Focus
Ability to build strong relationships with stakeholders and advocate for their needs.
Committed to ensuring client satisfaction and improving overall service delivery.
Required Qualifications and Experience:
Education:
Bachelor’s degree in Finance, Business, Information Technology, or a related field. A Master’s degree is preferred.
Experience:
Minimum of 5 years of experience in payment operations, incident management, or a related role within the banking industry.
Strong knowledge of SEPA payments and EURO payment systems. Experience with Oracle Banking Payments or similar platforms is highly desirable.
Certifications:
Relevant certifications in payment systems, business analysis, or quality assurance are a plus.
Contact us to apply
Meet our team and let us hear about your experiences by submitting your application via email at careers@finxp.com
Read more...
Operations Officer
Founded in 2014, FinXP is an award-winning European payments and banking fintech. The company’s mission is to enable customers to quickly and easily, make and receive payments worldwide.
Terms
Full-Time/Indefinite Contract
About the Role
Reporting to the COO, the Operations Officer will be part of the Operations team. The team is responsible for providing customer support, ensuring good relations, and onboarding of clients as well providing a sterling service to FinXP’s current and new clients. We perform a wide range of tasks and strive to deliver a personalised financial service to our clients as well as work towards meeting the high standards of the organisation and company goals.
Main Responsibilities
• Assist the merchant onboarding, underwriting process and ongoing merchant relationship and ensure that the services are provided according to the terms and conditions and service levels.
• Assist the payment operation cycle and reconciliation processes effectively to ensure proper settlements to merchants.
• Provide administrative support such as organising and updating the company's current agreements portfolio, managing mandate requests, KYC verification, assisting merchants with their general queries.
• Assist in the merchant underwriting process.
• Assist in the weekly Merchant settlements.
• Assist in dealing with Merchant communications.
Person Specifications
• Adequate academic background with good knowledge of IT application usage.
• Willingness to learn and aptitude for acquiring new competencies.
• Ability to work in a fast-paced environment as a key individual for operational matters within the organisation.
• Excellent communication skills.
• Highly organized and able to work effectively under pressure being able to manage priorities.
• Team player.
• Proactive approach to work.
Contact us to apply
Meet our team and let us hear about your experiences by submitting your application via email at careers@finxp.com
Read more...
Administrative Assistant (Operations)
Founded in 2014, FinXP is an award-winning European payments and banking fintech. The company’s mission is to enable customers to quickly and easily, make and receive payments worldwide.
Terms
Full-Time/Indefinite Contract
About the Role
Reporting to the COO, the Administrative Assistant (Operations) will be part of the Operations team. The team is responsible for providing customer support, ensuring good relations, and onboarding of clients as well providing a sterling service to FinXP’s current and new clients. We perform a wide range of tasks and strive to deliver a personalised financial service to our clients as well as work towards meeting the high standards of the organisation and company goals.
Main Responsibilities
• Provide administrative assistance to the Operations Team with merchant onboarding, and ongoing merchant relationship.
• Within the remit of the role, provides assistance as necessary with the payment operation cycle and reconciliation processes effectively to ensure proper settlements to merchants.
• Provide administrative support such as organising and updating the company's current agreements portfolio, managing mandate requests, KYC verification, assisting merchants with their general queries.
• Assist in the merchant underwriting process.
• Assist in the weekly Merchant settlements.
• Assist in dealing with Merchant communications.
Person Specifications
• Adequate academic background with good knowledge of IT application usage.
• Willingness to learn and aptitude for acquiring new competencies.
• Ability to work in a fast-paced environment as a key individual for operational matters within the organisation.
• Excellent communication skills.
• Highly organized and able to work effectively under pressure being able to manage priorities.
• Team player.
• Proactive approach to work.
Contact us to apply
Meet our team and let us hear about your experiences by submitting your application via email at careers@finxp.com