Many consumers discover a SEPA Direct Debit for a lottery provider on their bank statement and wonder how to stop these payments. FinXP processes SEPA Direct Debits for various licensed lottery operators, including payments that may be associated with search queries such as "cancel Kranz Lotto." Therefore, if a debit appears on your bank statement that was processed via FinXP, this guide is relevant for you.
In this article, we explain clearly and comprehensibly how to stop a SEPA Direct Debit, initiate a mandate cancellation, and what exactly FinXP's role is in this process.
Important Note: FinXP is not the lottery provider
Even if the name "FinXP" appears on your bank statement, this does not mean that FinXP is the provider or seller of the lottery product.
FinXP is solely the payment service provider for the respective merchant.
This means:
FinXP processes the SEPA Direct Debit technically on behalf of the lottery company.
FinXP does not sell lottery products.
FinXP does not manage subscriptions.
Important: FinXP can stop future debits as soon as you provide the relevant mandate information.
Recommended first step: Complete the mandate cancellation form.
The quickest and most efficient way to stop payments is to complete the official FinXP form:
👉 https://finxp.com/de/cancel-sepa-debit-payments
There you will be asked to enter:
Your mandate reference
Your contact details
Details of the debit in question
Once the required information is provided, FinXP will stop further SEPA Direct Debits for the mandate in question.
This is the safest way to prevent further payments.
Identify the lottery provider (optional)
If you also want to completely cancel the actual lottery subscription – for example, a "Kranz Lotto" subscription – it can be helpful to identify the provider. However, this is not necessary to stop future payments.
You can find the following information on your bank statement:
The merchant's name
The Creditor Identifier (CID)
The mandate reference
If the name is unclear, FinXP can help you find out which merchant is behind the debit.
Optional: Cancel Kranz Lotto with the provider
If, in addition to stopping the payments, you also want to terminate the underlying subscription (e.g., "cancel Kranz Lotto"), contact the lottery operator directly.
Typical ways to cancel:
Contact form or support email from the provider
Customer service by phone
Cancellation in your customer account on the lottery provider's website
To cancel, you will generally need:
Your full name
Your email address
The mandate or contract reference
A brief message stating that you wish to cancel the subscription
Again: This is not required to stop payments via FinXP, but it is advisable if you wish to cancel the subscription completely.
Reversing a SEPA Direct Debit (if necessary)
If you believe a debit was unauthorized, you have strong consumer rights:
Up to 8 weeks: Any authorized SEPA Direct Debit can be reversed through your bank without giving a reason.
Up to 13 months: If you never issued a mandate, you can dispute the debit for a longer period.
Please note, however: A chargeback does not stop future debits.
To resolve this, the FinXP form is the right way to go.
How FinXP Supports You
FinXP can help you by:
Identifying the merchant behind the debit
Stopping future SEPA payments once you provide the mandate details
Instructions on how to completely cancel your lottery subscription (such as Kranz Lotto)
FinXP's goal is to resolve payment issues quickly, transparently, and in a customer-friendly manner.
Note that there is no need to engage and pay third-party agencies and law firms to help cancel future debits. The cancellation process is free, and we do our best to make it as quick and straightforward for you as possible.
Conclusion
If you want to stop payments from a lottery provider—whether because you want to cancel your Kranz Lotto subscription or don't recognize a debit—the process is simple:
Fill out the FinXP form: https://finxp.com/de/cancel-sepa-debit-payments
Enter your mandate details
FinXP will stop future payments
Optional: Cancel your lottery subscription directly with the provider
This way, you retain control over your direct debits at all times and prevent further unwanted debits.