Administrative Assistant (Operations)

About the Role

Reporting to the COO, the Administrative Assistant (Operations) will be part of the Operations team. The team is responsible for providing customer support, ensuring good relations, and onboarding of clients as well providing a sterling service to finXP’s current and new clients. We perform a wide range of tasks and strive to deliver a personalised financial service to our clients as well as work towards meeting the high standards of the organisation and company goals.

Main Responsibilities

•   Provide administrative assistance to the Operations Team with merchant onboarding, and
ongoing merchant relationship .
•   Within the remit of the role, provides assistance as necessary with the payment operation cycle
and reconciliation processes effectively to ensure proper settlements to merchants.
•   Provide administrative support such as organising and updating the company's current
agreements portfolio, managing mandate requests, KYC verification, assisting merchants with
their general queries.
•   Assist in the merchant underwriting process.
•   Assist in the weekly Merchant settlements.
•   Assist in dealing with Merchant communications.
•   Liaising with the COO to ensure all processes and operational documentation are monitored and
•   Performs such other duties, compatible with the role and as may be assigned by the COO or the
Senior Management from time to time.


Person Specifications

•   Adequate academic background with good knowledge of IT application usage.
•   Willingness to learn and aptitude for acquiring new competencies.
•   Ability to work in a fast-paced environment as a key individual for operational matters
within the organisation.
•   Excellent communication skills.
•   Highly organized and able to work effectively under pressure being able to manage
•   Team player.
•   Proactive approach to work.

Contact us to apply

Meet our team and let us hear about your experiences by submitting your application via email on